Frequency Asked Questions
Why should I recharge online?
It's quick and easy, online recharge is available 24/7.
How do I check my account balance and usage for my PrePaid Mobile?
You can check the account balance by dialling 555 from your PrePaid mobile, or SMS 'balance' to 9999.
Alternatively visit
My Account
to check all your details, including Account Balance, Usage, and
the Calling Offer you are currently on. You need to select Optus AutoRecharge
to view your Calling Offer.
How do I check my account balance and usage for my PrePaid Mobile Broadband?
Visit
My Account
to check all your details, including Account Balance, Usage, and
the Recharge Offer you are currently on. You need to select Optus AutoRecharge
to view your Recharge Offer.
What's the difference between recharge using a Voucher and a Credit Card?
Voucher is pre-purchased from a store, using the online system here, you need
to input your voucher number to activate the recharge. Credit Card means you do
not have a pre-purchased voucher, and you
will be paying your recharge by a credit card or debit credit card.
If I recharged by voucher, how long do I need to wait to receive the recharge credits?
If successful, you will receive your credit within 2 minutes.
If I recharged by credit card, how long do I need to wait to receive the recharge credits?
If successful, you will receive your credit within 2 minutes.
I wish to change the calling offer for my PrePaid Mobile, can this be done as part of recharge online?
No, you need to change the calling offer prior to recharge. Visit
My Account
to process the change online.
I wish to change the recharge offer for my PrePaid Mobile Broadband, can this be done as part of recharge online?
No, you need to change the calling offer prior to recharge. Visit
My Account
to process the change online.
Can I request for my PrePaid Mobile recharged automatically?
Yes, you can register for
PrePaid AutoRecharge.
Can I request for my PrePaid Mobile Broadband recharged automatically?
Yes, you can register for
PrePaid AutoRecharge.
Recharge through Internet Banking
Recharge through Internet Banking is a new, easy and secure way to buy Optus Prepaid recharges online.
It lets you access your bank account directly from the Optus recharge home page so you can pay with your money.
Great if you don't have a credit or debit card, or don't have time to go into a store to buy a recharge — now you can do it online, 24/7.
Log in directly through your bank account!
Our secure portal is a short cut straight to your online bank account.
Just log in, choose a recharge amount and the money will come straight out of your selected account — your personal information is never stored or shared by Optus.
And you'll know you're logged into your account because it shows your bank account's balance on screen when buying a recharge.
Here's how to use Recharge through Internet Banking:
- Go to optus.com.au/recharge
- Enter your Prepaid mobile number
- Choose 'Recharge through Internet Banking'
- Pick a recharge option and click 'Next'
- Click the 'Recharge through Internet Banking' button
- Choose your bank in the pop-up box that appears
- Read and accept the terms and conditions and click 'Next'
- Enter the log in details you use to access your internet banking account and click 'Next'
- Choose the account you'd like to recharge from and click 'Next'
- Check the payment info and click 'Next'
- Verify the payment and click 'Next' to finish
Here's a list of banks you can currently use to 'Recharge through Internet Banking':
- ANZ
- Commonwealth Bank
- NAB
- St. George
- Westpac
